Raising a Concern
If you are not happy with any aspect of care you have received at the surgery you can raise your concern with us at the surgery by writing to the Practice Manager detailing your concern. The Practice Manager will then look into your concern and respond to you in writing within 28 days.
You can also send your concern to Betsi Cadwaladr University Health Board for investigation by them.
This can be done by the following methods:
| E-form | Submit your complaint online |
| Telephone | 03000 851234 |
| BCU.ComplaintsTeam@wales.nhs.uk | |
| Address | The Complaints Team, Ysbyty Gwynedd, Bangor, Gwynedd, LL57 2PW |
| Putting Things Right leaflet, PDF | |
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Information in British Sign Language, video format
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Community Health Council
The Community Health Council’s independent advocacy service provides free and confidential support to raise a concern. Find your local Community Health Council by contacting The Board of Community Health Councils in Wales:
Telephone: 02920 235558
Email: enquiries@waleschc.org.uk
Website: www.communityhealthcouncils.org.uk